This is a translation for your convenience. Only the German version is legally binding.
Right of withdrawal
Important: no right of withdrawal for personalised products
All products in our shop are made individually to your design (printed or laser-engraved). According to § 312g (2) no. 1 BGB, there is no right of withdrawal for contracts for the supply of goods that are not prefabricated and are made according to the consumer's individual choice or specification, or that are clearly tailored to the consumer's personal needs.
Your rights in the event of defects (legal guarantee) remain unaffected.
If you buy goods from us without personalisation, the following withdrawal information applies:
Withdrawal information
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us ([Business name], [Street and number], [Postcode] [City], email: [Email address], phone: [Phone number]) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or an email). You can use the model withdrawal form below, but you do not have to.
To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; in no case will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen days have expired. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss results from handling that was not necessary to check their nature, characteristics and functioning.
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
– To [Business name], [Street and number], [Postcode] [City], email: [Email address]:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is sent on paper)
– Date
(*) Delete as appropriate.