This is a translation for your convenience. Only the German version is legally binding.

Legal guarantee

Legal
guarantee

Minimum two-year legal guarantee of conformity for goods sold in the European Union.

Consumers can exercise their rights under the legal guarantee, for example if the goods

  • do not match their description,
  • do not work as intended.

Sellers are liable for any lack of conformity that existed when the goods were delivered and becomes apparent within the legal guarantee period. In such cases, sellers must offer:

  • free repair or free replacement,
  • in certain cases a price reduction or a full refund.

What to do
if you receive goods that do not conform?

  1. Tell the seller about the problem as soon as possible.
  2. Show proof of purchase, e.g. the receipt, invoice or a bank statement.

Sellers and manufacturers can also offer commercial guarantees that apply in addition to the legal guarantee. This GARAN label shows, for example, that the manufacturer offers a commercial durability guarantee at no extra cost that covers the entire product.

Reporting a defect to us

Something wrong with your product? Email us your order number and, if possible, a photo at [Email address]. We will arrange a repair or replacement as quickly as possible.

We currently do not offer an additional commercial guarantee; your statutory guarantee rights apply.